Frequently Asked Questions

Please read our FAQ page before sending us a message. Below is a Shortlist of Questions

How Can I track my order?

Yes! All our products are shipped out by Australia wide registered couriers, tracking will be provided in a shipment notification email.

Am I able to return my product purchased?

Under certain circumstances yes you can, please view our returns policy here.

What’s the best way to store my playmat?

To learn more about the care and storage of your playmats please see our care instructions here

I want to put furniture on the playmat, can i?

Generally, it is not recommended, To learn more about the care and storage of your playmats please see our care instructions here

What’s the best way to clean and care for my playmat?

To learn more about the care and storage of your playmats please see our care instructions here.

Send us an email




write to us

If you wish to write to us, please send any inquiries to our office at:

Bebelux
Level 54, 111 Eagle st
Brisbane City, QLD 4000

Please note that this is an office address only and not open to the public