BEBELUX FAQ

How Can I track my order?

Yes! All our products are shipped out by Australia wide registered couriers, tracking will be provided in a shipment notification email.

Am I able to return my product purchased?

Under certain circumstances yes you can, please view our returns policy here.

What’s the best way to store my playmat?

To learn more about the care and storage of your playmats please see our care instructions here

I want to put furniture on the playmat, can i?

Generally, it is not recommended. To learn more about the care and storage of your playmats please see our care instructions here

What’s the best way to clean and care for my playmat?

To learn more about the care and storage of your playmats please see our care instructions here.

Do you take enquiries from Stockist and distributors?

Yes, we do! Please contact us at sales@bebelux.com.au for more information.

What’s the best way to contact Bebelux?

For general product inquiries please email us at sales@bebelux.com.au or you can also contact us here.

Are your baby play mats non-toxic and safe for children?

Yes, our playmats are completely safe. they are free from phithalates, latex, BPA and formaldehyde. They are hypoallergenic and antibacterial.

What locations do you deliver to?

We ship Australia wide, for more information on shipping please see our shipping policy here.

How long does it take to receive an order placed?

3-5 business days for most locations, for more information on shipping please see our shipping policy here.